Safety Information
Your safety is our priority. Review these guidelines to ensure a secure experience on BookSafaari.
Guest Safety Tips
- •Always book and pay through BookSafaari to ensure you are covered by our protection policies.
- •Read listing reviews and verify the host's profile before booking.
- •Share your travel itinerary with a trusted friend or family member.
- •Keep a copy of your booking confirmation and the host's contact details accessible offline.
- •Trust your instincts — if something feels wrong, contact BookSafaari support immediately.
Host Safety Guidelines
- •Verify your identity through BookSafaari's verification process to build trust with guests.
- •Provide accurate and up-to-date information about your property, including safety equipment.
- •Ensure smoke detectors, fire extinguishers, and first-aid kits are available and functional.
- •Clearly communicate house rules and emergency procedures to guests before arrival.
- •Report any safety concerns or incidents to BookSafaari support promptly.
Emergency Contacts
- •BookSafaari Emergency Line: Available 24/7 through the app or by emailing [email protected].
- •Local emergency services: Always dial the local emergency number (e.g., 999, 112, or 911) for immediate threats.
- •Nearest hospital or clinic: Hosts are encouraged to include nearby medical facility information in their listing.
- •Embassy or consulate: International travellers should note contact details for their embassy in the destination country.
Trust & Verification
- •All hosts undergo identity verification before their listings go live.
- •Guest reviews and ratings are publicly visible to help you make informed decisions.
- •Secure messaging within the platform keeps your personal contact details private until booking is confirmed.
- •BookSafaari monitors listings for accuracy and removes those that violate our content policies.
COVID-19 Guidelines
- •Hosts are encouraged to follow enhanced cleaning protocols between guest stays.
- •Guests should check local health regulations and entry requirements for their destination.
- •If you feel unwell, please postpone your trip and review the cancellation policy for your booking.
- •BookSafaari supports flexible cancellation for bookings affected by government-imposed travel restrictions.
If you experience an emergency during your stay, always contact local emergency services first. Then reach out to BookSafaari support for additional assistance. We are here to help 24/7.