Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as information generated through your use of our services:

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: Profile photo, bio, and preferences you choose to provide.
• Booking Information: Dates, guest count, payment details, and communication with hosts.
• Identity Verification: Government-issued ID or other documents when required for host or guest verification.
• Usage Data: IP address, browser type, device information, pages visited, and interactions with the platform.
• Location Data: Approximate location based on IP address or, with your permission, precise location from your device.

2. How We Use Your Information

• To create and manage your account.
• To process bookings and facilitate payments between guests and hosts.
• To communicate with you about reservations, updates, and promotions.
• To verify the identity of hosts and guests for safety and trust.
• To improve our platform, develop new features, and analyse usage trends.
• To detect and prevent fraud, abuse, and security incidents.
• To comply with legal obligations and enforce our Terms of Service.

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Hosts or Guests: When you make a booking, we share relevant details with the other party to facilitate the reservation.
• Service Providers: We work with third-party providers for payment processing, email delivery, analytics, and hosting infrastructure.
• Legal Requirements: We may disclose information when required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure server infrastructure, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, understand how you use our platform, and deliver relevant content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access and obtain a copy of your personal data.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data.
• Object to or restrict certain processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].